Auxiliary heat stays on
Backup heat can be normal in cold weather or during recovery. Frequent use in mild weather, especially with poor comfort, deserves a system check.
Heat pump and air handler service
Heat Pump Repair in Northwest Georgia
Heat pump not keeping up, blowing cool air, or spending too much time on auxiliary heat? Georgia Blue Skies Heating and Cooling provides owner-operated diagnosis and repairs from Emerson to Cartersville, Acworth, Kennesaw, Marietta, and Woodstock.
Residential HVAC expertise
Check the heat pump—not just the backup heat.
Electric heat strips can warm your home even when the outdoor heat pump is not working properly. Derrick checks how the outdoor unit, air handler, thermostat, and backup heat work together, then explains the findings and repair options before you approve the work.
Tell us what the system is doing- Outdoor unit and air handler operation
- Thermostat settings and auxiliary heat staging
- Electrical controls and component testing
- Airflow and refrigerant-performance diagnosis
- Defrost and reversing-valve operation when indicated
- Repair options and replacement estimates
When to call
Tell me what you’re noticing.
Outdoor unit will not run
The indoor blower may still move air while an electrical, control, or equipment fault prevents the outdoor unit from operating.
Heavy ice on the outdoor unit
Light frost can occur in heating mode. Ice that builds up and does not clear may point to a defrost, airflow, or refrigerant issue.
Heating and cooling do not match the thermostat
Wiring, thermostat configuration, controls, or reversing-valve operation may need diagnosis. A symptom alone does not identify the failed part.
Common questions
Straight answers before the appointment.
Every system and home is different. These answers explain the general process; the diagnosis at your home determines the right recommendation.
Does auxiliary heat mean my heat pump is broken?
Not necessarily. Auxiliary heat supports the heat pump when needed. If it runs unusually often, your bill rises, or the house stays cold, a diagnosis can establish whether the heat pump and controls are operating correctly.
Can you just add refrigerant?
Refrigerant should not need routine topping off. Low charge can indicate a leak or an earlier charging issue. Derrick checks system performance and explains any leak evaluation, repair, or charging options before work begins.
Do you work on the indoor air handler too?
Yes. The air handler, blower, heat strips, thermostat, drainage, and outdoor heat pump all affect comfort. The diagnosis follows the problem through the relevant components.
Should I repair or replace an older heat pump?
That depends on the fault, repair cost, equipment condition, refrigerant, and your plans for the home. Ask for a second opinion or a replacement estimate so you can compare the scope and cost.
How do I schedule heat pump service?
Call or text Derrick at (678) 883-4934. Include your city, symptoms, and whether the thermostat shows auxiliary or emergency heat. Appointment availability is confirmed directly.
Service across Northwest Georgia
Based in Emerson. Call or text to check availability at your address.
Start here
Request ServiceRequest heat pump repair.
Call, text, or send the service details and Georgia Blue Skies will confirm availability for your Northwest Georgia address.